Privacy Policy

1. Information We Collect

To serve you better and schedule your cleaning services in Atlanta, we collect the following information:

Contact and Service Information

When you submit a booking request through our website, we collect:

• Your full name
• Email address
• Phone number
• Service address in Atlanta or surrounding areas
• Type of cleaning service requested (residential, commercial, deep cleaning, etc.)
• Preferred service date and time
• Special instructions or requests

Technical Information

Our website may automatically collect standard technical data such as your IP address, browser type, device information, and pages visited. This helps us improve our website experience for Atlanta customers.

2. How We Use Your Information

We use your personal information exclusively for the following purposes:

• Service Delivery: To schedule and provide professional cleaning services at your Atlanta-area location
• Communication: To contact you via phone, email, or text message regarding your booking, appointment reminders, and service updates
• Service Improvement: To enhance the quality of our cleaning services and customer experience
• Business Operations: To manage bookings, maintain records, and conduct our cleaning business operations
• Legal Compliance: To comply with applicable Georgia and federal laws, and to prevent fraud or abuse

3. Legal Basis for Processing

We process your personal information based on:

• Your Consent: By submitting our booking form and checking the consent box, you authorize us to collect and use your information
• Contract Performance: Processing is necessary to provide the cleaning services you requested
• Legitimate Business Interest: To operate our cleaning business and communicate with customers in Atlanta

4. How We Share Your Information

We do not sell or rent your personal information to anyone.

We may share your information only in these limited circumstances:

Service Providers

We use trusted third-party services to help us operate our business:

• Formspree: Processes booking form submissions securely
• Web Hosting: Stores our website securely (Netlify or similar)
• Email Services: Enables us to respond to your inquiries

These providers are contractually required to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or governmental authority in Georgia or the United States.

Business Transfers

If BIBOU LLC is sold or merged, your information may be transferred to the new owner to continue providing services.

5. Data Security

We take the security of your personal information seriously. Our protective measures include:

• Secure HTTPS Connection: All data transmitted through our website is encrypted
• Limited Access: Only authorized BIBOU LLC staff have access to customer information
• Secure Storage: Customer data is stored on secure, password-protected systems
• Regular Updates: We regularly review and update our security practices

Important: While we implement reasonable security measures, no internet transmission is 100% secure. We cannot guarantee absolute security but are committed to protecting your information.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide cleaning services and honor recurring service agreements
• Maintain business records (typically 3-7 years as required by Georgia law)
• Respond to customer inquiries or resolve service issues
• Comply with legal, tax, and accounting requirements

If you wish to have your information deleted earlier, please contact us using the information below.

7. Your Privacy Rights

As a customer of BIBOU LLC, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from promotional emails or text messages at any time
• Withdraw Consent: Withdraw your consent for data processing (may affect our ability to provide services)

To exercise any of these rights, please contact us using the information in Section 9 below.

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. These may include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance, please contact BIBOU LLC:

10. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:

• We will post the updated policy on this page
• We will update the "Effective Date" at the top
• For significant changes, we may notify you via email

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Georgia and U.S. Law

BIBOU LLC operates in Atlanta, Georgia, and is subject to applicable Georgia state laws and United States federal laws regarding data privacy and protection. This Privacy Policy is designed to comply with these requirements.